Last updated: September 10, 2026
Order Processing
Orders are processed and prepared for shipment within 24 hours after purchase. Carrier closures, holidays, severe weather, or unusually high order volume may occasionally cause delays.
Estimated Delivery
Estimated delivery is 5–8 days after dispatch. Delivery times are estimates rather than guarantees and can vary because of destination, carrier conditions, customs, weather, or other events outside our control.
Tracking
When your order ships, tracking details are sent to the email address used at checkout. Tracking information can take some time to update after the carrier first receives the package.
Shipping Charges
Any shipping charges are shown at checkout before payment. Free US shipping applies when it is displayed on the product page or at checkout.
Address Changes
If you entered an incorrect shipping address, contact us as soon as possible. We will try to update the address before fulfillment, but we cannot guarantee changes after an order has entered fulfillment or been dispatched.
Delayed, Lost, or Damaged Shipments
If tracking has not updated for an extended period or your package arrives damaged, contact us with your order number. We will help investigate the shipment and arrange an appropriate resolution when needed.
International Orders
If international checkout is available, customs duties, import taxes, brokerage charges, or other local fees may apply depending on the destination. Unless checkout states otherwise, those charges are the customer's responsibility.
Questions
For shipping questions, use our Contact page or email us at hello.woolfloop@gmail.com.