Refund Policy

Last updated: September 10, 2026

30-Day Return, Replacement, or Refund Guarantee

You may request a return, replacement, or refund within 30 days of delivery.

Eligibility

For change-of-mind returns, the product should be unused and in substantially the same condition in which it was received, with original packaging where reasonably possible. Please keep your order number or other proof of purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and, when helpful, photos or video showing the issue. Once the issue is verified, we will arrange an appropriate replacement or refund.

How to Start a Return

Use our Contact page or email us at hello.woolfloop@gmail.com. If a physical return is required, we will send the correct return instructions and return destination privately. Please do not mail a return to an address shown on a shipping label unless we have specifically instructed you to do so.

Refunds

Approved refunds are issued to the original payment method. After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.

Return Shipping

For verified damaged, defective, or incorrect items, we will provide an appropriate resolution and will not require you to pay return costs where applicable. For change-of-mind returns, return shipping costs may be the customer's responsibility unless applicable law requires otherwise.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate requests before fulfillment begins. Once an order has shipped, the normal return process applies.

Non-Returnable Situations

We may decline returns for items materially damaged after delivery through misuse, unauthorized modification, or ordinary wear unrelated to a product defect. This does not limit rights that cannot legally be excluded.