Last updated: September 10, 2026
This Privacy Policy explains how the Woolfloop / Ghost EYE storefront collects, uses, and shares personal information when you visit woolfloop.com, make a purchase, or contact us.
Information We Collect
- Contact and order information, including your name, email address, shipping and billing address, and phone number if you provide one at checkout.
- Order and transaction information, including products purchased, payment status, refunds, returns, and shipment details.
- Device and usage information, including IP address, browser, device type, cookies, and interactions with the store.
- Information you send to customer support.
How We Use Information
We use personal information to process orders and payments, fulfill and ship purchases, provide tracking, answer support requests, process returns and refunds, prevent fraud, improve the store, perform analytics, comply with legal obligations, and provide marketing where permitted by law and your preferences.
Payments
Payments are processed through Shopify and supported payment providers. We do not need to store your full payment card details ourselves.
How We Share Information
We may share information with Shopify, payment processors, fulfillment and shipping providers, technology providers, analytics and marketing providers, and other service providers when reasonably necessary to operate the store. We may also disclose information where required by law or to protect our rights and customers. We do not sell personal information for money.
Shopify
Our store is hosted by Shopify. Shopify processes information to provide and improve its commerce services. You can learn more in Shopify's consumer privacy information.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate the store, remember preferences, understand store usage, prevent fraud, and support advertising where permitted. You can control cookies through your browser and, where applicable, use our Your Privacy Choices page.
Data Retention
We retain personal information for as long as reasonably necessary to provide orders and support, maintain business and accounting records, resolve disputes, prevent fraud, and comply with legal obligations.
Your Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, and to opt out of certain uses. These rights are subject to applicable law. To make a request, contact us using the details below.
Children
Our store is not intended for children to make purchases without the involvement of a parent or legal guardian, and we do not knowingly collect personal information from children in violation of applicable law.
Security
We use reasonable safeguards designed to protect personal information. No method of transmission or storage can be guaranteed to be completely secure.
International Processing
Our service providers may process information in countries other than the country where you live. Where required, appropriate legal safeguards are used for international transfers.
Changes
We may update this Privacy Policy from time to time. The current version will be posted on this page.
Contact
For privacy questions or requests, use our Contact page or email us at hello.woolfloop@gmail.com.