Customer care
How can we help?
Tracking an order is fastest on our tracking page. For anything else, send us a message below and we will reply by email.
Send us a message
Fill this in and we'll have everything we need to help in one reply.
Where is my order?
Faster than emailing us
Your tracking number is in the shipping confirmation email. Enter it on our tracking page for live carrier updates. Orders are processed within 24 hours.
Track my orderOrder questions
Email us directly
Questions about an order, a product or a return? Email deadawake@support.com and include your order number.
Email us- We answer every email
- Free shipping on every order, worldwide
- Secure checkout · questions? We reply by email
Answers before you email
Quick answers to the questions we get most.
Orders & shipping
How much is shipping?
Nothing. Shipping is free on every order, to the US and worldwide.
When will my order ship?
Orders are processed within 24 hours. You get a shipping confirmation email with your tracking number once it is on its way.
How long does delivery take?
Estimated delivery is 5–8 days after dispatch. See our shipping policy for details.
How do I track my order?
Use the tracking number from your shipping confirmation email on our tracking page. Can't find the email? Check your spam folder or message us with your order number.
Can I change my address or cancel my order?
Email us as quickly as possible at deadawake@support.com with your order number and the correct address. Because orders are processed within 24 hours, changes are only possible before the parcel ships.
Products
Are batteries included?
No. The Crawling Zombie uses 3×AA batteries, not included.
Can I use the Crawling Zombie outside?
It works best indoors or in covered outdoor areas like a porch. Keep it away from heavy rain.
Returns
What if something is wrong with my order?
Email us with your order number and a short description (a photo helps) and we'll help sort it out; see the refund policy for the full terms.